Terms & Conditions for Icarus Composites

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Effective Date: 19th September 2024

1. Introduction

These Terms & Conditions govern your use of the website www.icaruscomposites.co.uk (hereafter referred to as “the Website”) and the products and services provided by Icarus Composites, a trading division of Icarus Group Ltd (referred to as 'we', 'us', or 'our'). By accessing or using the Website, you agree to these Terms & Conditions.

2. Definitions

  • 'Customer' refers to any individual or entity purchasing products or services from Icarus Composites.
  • 'Products' refer to the advanced composite materials supplied for pipe, tank, and structure repairs.
  • 'Services' refer to training and repair applications provided by Icarus Composites.

3. Orders and Payment Terms

  • All payments must be made within 30 days from the date of invoice.
  • Acceptable payment methods are BACS and online payments.
  • We reserve the right to withhold any deliveries or suspend services if paymentterms are not met.

4. Delivery and Returns

  • Notice must be given to us of any goods not received within 20 days from the dispatch date stated on the invoice.
  • Any shortage or damage must be notified within 48 hours of receipt of goods.
  • Complaints will only be accepted if made in writing via email within 14 days of receipt of goods.
  • No goods may be returned without priorauthorization from Icarus Composites.

5. Liability and Warranty

  • We do not accept liability for any damage, misuse, or improper application of the products by customers.
  • Repairs are only guaranteed when applied by qualified personnel who have been trainedby us and assessed as competent.
  • All repairs must comply with ISO 24817 or ASME PCC-2 standards and must undergo quality assurance tests by the lead technician.
  • Icarus Composites disclaims any liability for repairs made by unqualified personnel.

6. Data Protection and Privacy

  • We collect the necessary personal data to process your order, including your name, contact details, and payment information.
  • We adhere to UK GDPR and the Data Protection Act 2018 in handling your data. Please refer to our Data Protection Policy for further details.
  • Your personal data will be retained as specified in our Data Retention Policy.

7. Intellectual Property

  • All brands, trademarks, intellectual property, and website content, including text,images, and product descriptions, are solely the property of Icarus Group Ltd.
  • You may not use, reproduce, or distribute any of the website content without express written permission from us.

8. Website Usage

  • You are prohibited from engaging in activities that compromise the security or functionality of the Website, including but not limited to hacking, spamming,or using any harmful code.
  • We reserve the right to restrict or terminate access to the Website for users who violate these terms.

9. Governing Law and Dispute Resolution

  • These Terms & Conditions are governed by the laws of the United Kingdom.
  • Any disputes arising under these terms shall first be resolved through good faith negotiations between the parties.
  • If the parties are unable to resolve the dispute within 30 days, the matter shall be referred to mediation in accordance with the rules of the International Chamber of Commerce (ICC).
  • If mediation fails, the dispute shall be settled by arbitration in accordance withthe ICC rules, and the decision of the arbitrator shall be final and binding.
A trading division of icarus group ltd
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